{"id":433973,"date":"2026-08-24T17:23:45","date_gmt":"2026-08-24T09:23:45","guid":{"rendered":"https:\/\/library.usj.edu.mo\/?post_type=tnc_col_19837_item&#038;p=433973"},"modified":"2026-08-24T18:33:26","modified_gmt":"2026-08-24T10:33:26","slug":"the-transformation-of-government-employees-behavioural-intention-towards-the-adoption-of-e-government-services-an-empirical-study","status":"publish","type":"tnc_col_19837_item","link":"https:\/\/library.usj.edu.mo\/zh\/scholarly-work-usj\/the-transformation-of-government-employees-behavioural-intention-towards-the-adoption-of-e-government-services-an-empirical-study\/","title":{"rendered":"THE TRANSFORMATION OF GOVERNMENT EMPLOYEES\u2019 BEHAVIOURAL INTENTION TOWARDS THE ADOPTION OF E-GOVERNMENT SERVICES: AN EMPIRICAL STUDY"},"content":{"rendered":"<p>ELECTRONIC GOVERNMENT IS INCREASINGLY DOMINANT IN THE STUDY OF PUBLIC ADMINISTRATION. IN ANALYSING PEOPLE&#8217;S BEHAVIOURAL FACTORS TOWARDS THE ADOPTION OF E-SERVICES, MOST PREVIOUS STUDIES TARGETED THE ADULT POPULATION, WHILE THOSE ON GOVERNMENT EMPLOYEES ARE MINIMAL. GOVERNMENT EMPLOYEES HAVE AN ESSENTIAL FUNCTION IN THE PROCESS OF GOVERNMENT OPERATION||THEY CAN BE REGARDED AS THE PRINCIPAL MEDIUM OF COMMUNICATION BETWEEN THE SERVICE PROVIDER (GOVERNMENT) AND THE END-USERS (CITIZENS). THIS STUDY WAS DESIGNED TO UNDERSTAND THE GOVERNMENT EMPLOYEES&#8217; BEHAVIOURAL FACTORS ON THEIR INTENTIONS TOWARDS ADOPTING E-GOVERNMENT SERVICES. A SET OF SEMI-STRUCTURED INTERVIEW QUESTIONS WAS DEVELOPED BASED ON THE PRIOR LITERATURE ON THE THEORY OF PLANNED BEHAVIOUR (TPB) AND E-GOVERNMENT STUDIES. TEN IN-DEPTH INTERVIEWS WERE CONDUCTED IN MACAO SAR (SPECIAL ADMINISTRATIVE REGION). IN ADDITION TO ANALYSING THE THREE PRIMARY CONSTRUCTS OF TPB, THE FACTOR OF TRUST AND SOME ENABLERS AND HINDRANCES WERE IDENTIFIED. SIGNIFICANT FINDINGS WERE YIELDED WHILE INVESTIGATING HOW THE GOVERNMENT EMPLOYEES PERCEIVED THE E-SERVICES AND HOW THEY REGARDED THE GENERAL PUBLIC&#8217;S PERCEPTION OF THIS ISSUE. THIS CONTEXTUALISATION WOULD HELP POLICYMAKERS LOOK AT THIS ISSUE FROM DIFFERENT PERSPECTIVES AND DESIGN FEASIBLE INTERVENTIONS ACCORDING TO GROUP ALIGNMENT STRATEGIES.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","class_list":["post-433973","tnc_col_19837_item","type-tnc_col_19837_item","status-publish","format-standard","hentry","tnc_tax_19818-english","tnc_tax_19716-faculty-of-business-and-law","tnc_tax_19659-journal-article"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":[],"comment_info":0,"featured_img":false,"coauthors":[],"author_meta":{"author_link":"https:\/\/library.usj.edu.mo\/zh\/author\/emilychan\/","display_name":"emily chan"},"relative_dates":{"created":"Posted 4 \u5929 ago","modified":"Updated 4 \u5929 ago"},"absolute_dates":{"created":"Posted on 24 8 \u6708, 2026","modified":"Updated on 24 8 \u6708, 2026"},"absolute_dates_time":{"created":"Posted on 24 8 \u6708, 2026 5:23 \u4e0b\u5348","modified":"Updated on 24 8 \u6708, 2026 6:33 \u4e0b\u5348"},"featured_img_caption":"","tax_additional":{"tnc_tax_19993":{"linked":[],"unlinked":[],"slug":"tnc_tax_19993","name":"SDGs"},"tnc_tax_19818":{"linked":["<a href=\"https:\/\/library.usj.edu.mo\/zh\/language\/english\/\" class=\"advgb-post-tax-term\">ENGLISH<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">ENGLISH<\/span>"],"slug":"tnc_tax_19818","name":"LANGUAGE"},"tnc_tax_19716":{"linked":["<a href=\"https:\/\/library.usj.edu.mo\/zh\/faculty-research-unit\/faculty-of-business-and-law\/\" class=\"advgb-post-tax-term\">FACULTY OF BUSINESS AND LAW<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">FACULTY OF BUSINESS AND LAW<\/span>"],"slug":"tnc_tax_19716","name":"FACULTY \/ RESEARCH UNIT"},"tnc_tax_19664":{"linked":[],"unlinked":[],"slug":"tnc_tax_19664","name":"SUBJECT"},"tnc_tax_19659":{"linked":["<a href=\"https:\/\/library.usj.edu.mo\/zh\/resource-type\/journal-article\/\" class=\"advgb-post-tax-term\">Journal Article<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Journal Article<\/span>"],"slug":"tnc_tax_19659","name":"Document Type"}},"series_order":"","_links":{"self":[{"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/tnc_col_19837_item\/433973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/tnc_col_19837_item"}],"about":[{"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/types\/tnc_col_19837_item"}],"replies":[{"embeddable":true,"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/comments?post=433973"}],"version-history":[{"count":1,"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/tnc_col_19837_item\/433973\/revisions"}],"predecessor-version":[{"id":436516,"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/tnc_col_19837_item\/433973\/revisions\/436516"}],"wp:attachment":[{"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/media?parent=433973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}