{"id":434034,"date":"2026-08-24T17:23:53","date_gmt":"2026-08-24T09:23:53","guid":{"rendered":"https:\/\/library.usj.edu.mo\/?post_type=tnc_col_19837_item&#038;p=434034"},"modified":"2026-08-24T18:33:14","modified_gmt":"2026-08-24T10:33:14","slug":"aspects-that-constitute-citizens-trust-in-e-government-a-review-and-framework-development","status":"publish","type":"tnc_col_19837_item","link":"https:\/\/library.usj.edu.mo\/zh\/scholarly-work-usj\/aspects-that-constitute-citizens-trust-in-e-government-a-review-and-framework-development\/","title":{"rendered":"ASPECTS THAT CONSTITUTE CITIZENS\u2019 TRUST IN E-GOVERNMENT &#8211; A REVIEW AND FRAMEWORK DEVELOPMENT"},"content":{"rendered":"<p>THE EXTENT OF CITIZENS&#8217; TRUST IN GOVERNMENT\u00a0DETERMINES THE SUCCESS OR FAILURE OF\u00a0E-GOVERNMENT INITIATIVES. NEVERTHELESS, THE IDIOSYNCRASIES OF THE CONCEPT AND THE BROAD SPECTRUM OF ITS APPROACH STILL PRESENT RELEVANT CHALLENGES. THIS WORK PRESENTS A SYSTEMATIC\u00a0LITERATURE REVIEW ON E-GOVERNMENT TRUST WHILE ELABORATING AND SUMMARIZING A CONCEPTUAL ANALYSIS OF TRUST, INTRODUCING EVALUATION METHODS FOR GOVERNMENT TRUST, AND COMPILING RELEVANT RESEARCH ON E-GOVERNMENT TRUST AND INTENTIONAL BEHAVIOR. A TOTAL OF 26 KEY FACTORS THAT CONSTITUTE TRUST HAVE BEEN IDENTIFIED AND CLASSIFIED INTO SIX CATEGORIES: GOVERNMENT TRUST, TRUST IN INTERNET AND TECHNOLOGY (TIIT), TRUST IN E-GOVERNMENT (TIEG), PERSONAL BELIEFS, TRUSTWORTHINESS, AND TRUST OF INTERMEDIARY (TOI). THE VALUE ADDED OF THIS WORK CONSISTS OF DEVELOPING A CONCEPTUAL FRAMEWORK OF TIEG TO PROVIDE A SIGNIFICANT REFERENCE FOR FUTURE IN-DEPTH STUDIES AND RESEARCH ON E-GOVERNMENT TRUST.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","class_list":["post-434034","tnc_col_19837_item","type-tnc_col_19837_item","status-publish","format-standard","hentry","tnc_tax_19818-english","tnc_tax_19716-faculty-of-business-and-law","tnc_tax_19659-journal-article"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":[],"comment_info":0,"featured_img":false,"coauthors":[],"author_meta":{"author_link":"https:\/\/library.usj.edu.mo\/zh\/author\/emilychan\/","display_name":"emily chan"},"relative_dates":{"created":"Posted 4 \u5929 ago","modified":"Updated 3 \u5929 ago"},"absolute_dates":{"created":"Posted on 24 8 \u6708, 2026","modified":"Updated on 24 8 \u6708, 2026"},"absolute_dates_time":{"created":"Posted on 24 8 \u6708, 2026 5:23 \u4e0b\u5348","modified":"Updated on 24 8 \u6708, 2026 6:33 \u4e0b\u5348"},"featured_img_caption":"","tax_additional":{"tnc_tax_19993":{"linked":[],"unlinked":[],"slug":"tnc_tax_19993","name":"SDGs"},"tnc_tax_19818":{"linked":["<a href=\"https:\/\/library.usj.edu.mo\/zh\/language\/english\/\" class=\"advgb-post-tax-term\">ENGLISH<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">ENGLISH<\/span>"],"slug":"tnc_tax_19818","name":"LANGUAGE"},"tnc_tax_19716":{"linked":["<a href=\"https:\/\/library.usj.edu.mo\/zh\/faculty-research-unit\/faculty-of-business-and-law\/\" class=\"advgb-post-tax-term\">FACULTY OF BUSINESS AND LAW<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">FACULTY OF BUSINESS AND LAW<\/span>"],"slug":"tnc_tax_19716","name":"FACULTY \/ RESEARCH UNIT"},"tnc_tax_19664":{"linked":[],"unlinked":[],"slug":"tnc_tax_19664","name":"SUBJECT"},"tnc_tax_19659":{"linked":["<a href=\"https:\/\/library.usj.edu.mo\/zh\/resource-type\/journal-article\/\" class=\"advgb-post-tax-term\">Journal Article<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Journal Article<\/span>"],"slug":"tnc_tax_19659","name":"Document Type"}},"series_order":"","_links":{"self":[{"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/tnc_col_19837_item\/434034","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/tnc_col_19837_item"}],"about":[{"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/types\/tnc_col_19837_item"}],"replies":[{"embeddable":true,"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/comments?post=434034"}],"version-history":[{"count":1,"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/tnc_col_19837_item\/434034\/revisions"}],"predecessor-version":[{"id":436394,"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/tnc_col_19837_item\/434034\/revisions\/436394"}],"wp:attachment":[{"href":"https:\/\/library.usj.edu.mo\/zh\/wp-json\/wp\/v2\/media?parent=434034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}