MANAGING THE PERFORMANCE OF THE FACILITY MANAGEMENT FOR IMPROVEMENT OF THE HOTEL OPERATIONS

ABSTRACT

THIS DISSERTATION INVESTIGATES THE CHALLENGES AND OPPORTUNITIES FOR IMPLEMENTING SUSTAINABLE TOURISM PRACTICES IN MACAU FROM THE PERSPECTIVE OF TOURISM OPERATORS. WITH MACAU'S ECONOMY HEAVILY RELIANT ON ITS VIBRANT TOURISM INDUSTRY, PARTICULARLY THE GAMING SECTOR, THE RAPID GROWTH HAS LED TO SIGNIFICANT ENVIRONMENTAL AND SOCIAL IMPACTS, RAISING CONCERNS ABOUT LONG-TERM SUSTAINABILITY. THIS STUDY AIMS TO IDENTIFY THE BARRIERS PREVENTING OPERATORS FROM FULLY EMBRACING SUSTAINABILITY, SUCH AS HIGH IMPLEMENTATION COSTS, A PERCEIVED LACK OF ROBUST GOVERNMENTAL SUPPORT, AND INSUFFICIENT KNOWLEDGE AMONG STAKEHOLDERS. CONCURRENTLY, IT EXPLORES THE POTENTIAL AVENUES FOR SUSTAINABLE TOURISM DEVELOPMENT, INCLUDING ENHANCED COLLABORATION, IMPROVED FINANCIAL INCENTIVES, AND STRENGTHENED ENVIRONMENTAL LEGISLATION. THROUGH QUALITATIVE INTERVIEWS, THE RESEARCH PROVIDES A COMPREHENSIVE UNDERSTANDING OF THE CURRENT LANDSCAPE. THE FINDINGS REVEAL THAT WHILE OPERATORS ACKNOWLEDGE THE IMPORTANCE OF SUSTAINABILITY, PRACTICAL AND POLICY-RELATED HURDLES PERSIST. THE STUDY CONCLUDES WITH ACTIONABLE RECOMMENDATIONS FOR POLICYMAKERS AND TOURISM OPERATORS TO FOSTER A MORE SUSTAINABLE AND RESILIENT TOURISM SECTOR IN MACAU, CAPABLE OF WITHSTANDING GLOBAL SHOCKS AND ENSURING LONG-TERM PROSPERITY WITHOUT COMPROMISING ITS UNIQUE CULTURAL AND NATURAL ASSETS. 本論文調查了實施的挑戰和機遇  從旅遊經營者的角度看澳門的可持續旅遊實踐。 隨著  澳門的經濟嚴重依賴其充滿活力的旅遊業，特別是  遊戲行業的快速增長給環境和社會帶來了重大影響，  引起對長期可持續性的擔憂。 這項研究旨在確定障礙  阻止運營商充分接受可持續性，例如高實施率  成本，被認為缺乏強大的政府支援，以及知識不足  在利益相關者中。 同時，它探索了可持續的潛在途徑  旅遊業發展，包括加強合作，改善財政激勵措施，  並加強了環境立法。 透過定性訪談，  研究提供了對當前格局的全面瞭解。 這  調查結果顯示，雖然運營商承認可持續性的重要性，  實際和政策相關的障礙持續存在。 這項研究以可操作的結論  對決策者和旅遊經營者的建議，以促進更可持續的  澳門有彈性的旅遊業，能夠抵禦全球衝擊和  在不損害其獨特的文化和自然的情況下確保長期繁榮資產