RELATIONSHIP BETWEEN PSYCHOLOGICAL CONTRACT FULFILLMENT, WORK ENGAGEMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR, AND ABUSIVE SUPERVISION OF EMPLOYEES IN MACAU SIX GAMING AND INTEGRATED RESORTS

ABSTRACT

WE SEE SECURITY GUARDS AROUND IN MACAO IN OUR DAILY LIVES AND THEY ARE THE ONES WHO ARE RESPONSIBLE FOR PROTECTING PEOPLE’S SAFETY AND PROPERTIES. MOST SECURITY GUARDS ARE NON-LOCAL WORKERS AND MIGHT HAVE DIFFERENT WORKPLACE STRESS LEVELS. THIS STUDY’S MAIN AIM IS TO INVESTIGATE HOW JOB SATISFACTION AND SUPERVISORY SUPPORT ARE RELATED TO BURNOUT AMONG SECURITY GUARDS IN MACAO. THE RESEARCH IS CARRIED OUT THROUGH A QUANTITATIVE QUESTIONNAIRE TO COLLECT DATA AND DELIVER IT TO THE LOCAL AND NON-LOCAL SECURITY GUARDS WORKING IN MACAO. A TOTAL OF 132 QUESTIONNAIRES WERE COLLECTED. IT IS EXPECTED THAT WHEN SECURITY GUARDS HAVE HIGHER JOB SATISFACTION AND MORE SUPERVISORY SUPPORT, THEY WILL EXPERIENCE LESS BURNOUT. THIS INTENTION ENABLES THE ORGANIZATION TO MAKE SOME CHANGES TO HELP THE SECURITY GUARDS FROM BURNOUT DUE TO JOB DISSATISFACTION AND NO SUPERVISORY SUPPORT. THE PRACTICAL IMPLICATION FOR REDUCING STRESS IS INTRODUCING TRAINING COURSES SUCH AS MINDFULNESS-BASED STRESS TRAINING PROGRAMS. FUTURE RESEARCH WILL INVESTIGATE OTHER SUPPORT LIKE ORGANIZATIONAL SUPPORT, PEER SUPPORT, AND FAMILY AND FRIENDS SUPPORT ON SECURITY GUARDS