INFLUENCE OF ORGANIZATIONAL CULTURE ON WORK ENGAGEMENT: A MEDIATING ROLE OF JOB SATISFACTION IN MACAU SIX GAMING CONCESSIONAIRES

ABSTRACT

THE PURPOSE OF THIS STUDY IS TO EXAMINE WORK ENGAGEMENT AND MENTAL WELL-BEING IN MACAU, SPECIFICALLY AFTER MORE THAN THREE YEARS OF COVID. EXAMINE WHETHER EXTERNAL FACTORS SUCH AS EMOTIONAL SUPPORT FROM SUPERVISORS, CO-WORKERS, AND FAMILY MEMBERS HAVE A POSITIVE IMPACT ON WORK ENGAGEMENT AND MENTAL WELL-BEING, AND WHETHER THE INTERNAL FACTOR SELF-REFLECTION WITH ITS THREE ASPECTS OF NEED FOR SELF-REFLECTION, ENGAGEMENT IN SELF-REFLECTION, AND INSIGHT FROM SELF-REFLECTION MODERATES THE RELATIONSHIP BETWEEN EMOTIONAL SUPPORT, WORK ENGAGEMENT, AND MENTAL WELL-BEING. THE TARGET AUDIENCE CONSISTS OF MACAU'S INTEGRATED RESORT, HOSPITALITY, AND GAMING INDUSTRY EMPLOYEES. ACCORDING TO THE AFFECTIVE EVENT THEORY (AET), AFFECTIVE EVENTS AT WORK GENERATE EMOTIONAL RESPONSES THAT INFLUENCE THE ATTITUDES AND BEHAVIOR OF EMPLOYEES IN THE WORKPLACE. IN THIS STUDY, THIS THEORETICAL FRAMEWORK WAS USED TO CLARIFY THE INTERPLAY OF VARIABLES THAT EXPLAIN EMOTIONAL SUPPORT FROM SUPERVISORS, CO-WORKERS, AND FAMILY MEMBERS, WORK ENGAGEMENT, AND MENTAL WELL-BEING. AN ONLINE SELF-RESPONSE SURVEY (N=325) WAS USED TO CONDUCT QUANTITATIVE AND CROSS-SECTIONAL RESEARCH. THERE WAS ALSO A COMBINATION OF SIMPLE RANDOM SAMPLING, CONVENIENCE SAMPLING, AND REFERRAL SAMPLING. ALL VARIABLES WERE FOUND TO BE CORRELATED, AND WHILE PERCEIVED SUPERVISOR SUPPORT WAS A SIGNIFICANT PREDICTOR OF ALL ASPECTS OF WORK ENGAGEMENT AND MENTAL WELL-BEING, FAMILY AND CO-WORKER SUPPORT ONLY PREDICTED CERTAIN ASPECTS OF THESE VARIABLES. SELF-REFLECTION PARTIALLY MODERATED THE POSITIVE EFFECTS OF CERTAIN EMOTIONAL SUPPORT ON WORK ENGAGEMENT AND MENTAL WELL-BEING