EMOTIONAL INTELLIGENCE, WORK SATISFACTION, AND AFFECTIVE COMMITMENT: AN OCCUPATIONAL HEALTH STUDY OF SOCIAL WORKERS

摘要

SOCIAL WORKERS’ WORK ENGAGEMENT AND BURNOUT WERE TESTED IN RELATION TO (A) PERSONAL VARIABLE, I.E., EMOTIONAL INTELLIGENCE||(B) ORGANIZATIONAL VARIABLES, I.E., WORK SATISFACTION AND AFFECTIVE COMMITMENT. REGRESSIONS REVEALED EMOTIONAL INTELLIGENCE - CONTROLLING SELF – NEGATIVELY PREDICTED DEPERSONALIZATION AND REDUCED PERSONAL ACCOMPLISHMENT AND POSITIVELY PREDICTED THREE FACETS OF WORK ENGAGEMENT. EMOTIONAL INTELLIGENCE - UNDERSTANDING OTHERS – WAS A NEGATIVE PREDICTOR OF REDUCED PERSONAL ACCOMPLISHMENT. IN ADDITION, WORK SATISFACTION NEGATIVELY PREDICTED THREE COMPONENTS OF BURNOUT AND POSITIVELY PREDICTED EMOTIONAL WORK ENGAGEMENT. AFFECTIVE COMMITMENT WAS A POSITIVE PREDICTOR OF THREE FACETS OF WORK ENGAGEMENT AND NEGATIVELY PREDICTED REDUCED PERSONAL ACCOMPLISHMENT. IMPLICATIONS FOR MANAGEMENT ARE DISCUSSED.