ABSTRACT

THIS STUDY AIMS TO INVESTIGATE THE ADOPTION OF SMART POLICING TECHNOLOGIES AND THEIR IMPACT ON WORK ENGAGEMENT AMONG POLICE OFFICERS IN MACAU. THE TECHNOLOGY ACCEPTANCE MODEL (TAM) IS ONE OF COMMON APPLIED MODELS FOR EXAMINING USER ACCEPTANCE OF TECHNOLOGY AND BEING AS THE THEORETICAL FOUNDATION FOR THIS STUDY. THE RESEARCH ADDS AI LITERACY TO PREDICT PERCEIVED USEFULNESS (PU) AND PERCEIVED EASE OF USE (PEOU), WHICH EXPLORES HOW THESE PERCEPTIONS AFFECT BEHAVIORAL INTENTION (BI) AND ACTUAL USAGE (AU). BESIDES, IT EXAMINES THE CORRELATION BETWEEN THE USE OF THESE TECHNOLOGIES AND THREE DIMENSIONS OF WORK ENGAGEMENT INCLUDING COGNITIVE, EMOTIONAL, AND PHYSICAL ASPECTS. A QUANTITATIVE CROSS-SECTIONAL RESEARCH DESIGN WAS EMPLOYED, A TOTAL 262 SAMPLES OF POLICE OFFICERS IN MACAU. FINALLY, THE FINDINGS PRESENTED THAT AI LITERACY SIGNIFICANTLY INFLUENCES PU AND PEOU, WHICH, IN TURN, POSITIVELY INFLUENCE BI AND AU. MOREOVER, THE ACTUAL USAGE OF SMART POLICING TECHNOLOGIES DEMONSTRATES A POSITIVE PREDICTOR WITH EMOTIONAL AND PHYSICAL WORK ENGAGEMENT, BUT EXCEPT FOR THE COGNITIVE DIMENSION. SURPRISINGLY, AI LITERACY IS AN ESSENTIAL PREDICTOR OF WORK ENGAGEMENT AS WELL. THESE FINDINGS EMPHASIZE THE IMPORTANCE OF ENHANCING AI LITERACY AND PROMOTING USER-FRIENDLY TECHNOLOGY DESIGNS TO FACILITATE THE SUCCESSFUL ADOPTION OF SMART POLICING TECHNOLOGIES AND IMPROVE WORK ENGAGEMENT AMONG POLICE OFFICERS. THIS RESEARCH CONTRIBUTES TO ADDRESS THE CHALLENGES BETWEEN TECHNOLOGICAL POTENTIAL AND REAL-WORLD IMPLEMENTATION IN LAW ENFORCEMENT.