ABSTRACT

PROJECTS ARE TACTICAL AND OPERATIONAL INITIATIVES, AND ACHIEVING SPECIFIC OUTCOMES THROUGH PROJECTS CAN HELP ORGANIZATIONS ACHIEVE STRATEGIC GOALS. THE EFFECTIVE USE OF PROJECT MANAGEMENT TOOLS AND TECHNIQUES IS ESSENTIAL TO ACHIEVE SUCCESSFUL RESULTS, SINCE THE GOAL IS TO MAXIMIZE THE REALIZATION OF THE PROJECT'S PLAN BY EFFECTIVELY USING THE BUDGET, TIME, AND RESOURCES PROVIDED BY THE PROJECT OWNER TO ACHIEVE THE PROJECT'S ORIGINAL PURPOSE. THE PROJECT MANAGEMENT MATURITY MODEL (PMMM) IS A TOOL FOR MEASURING PROJECT MANAGEMENT CAPABILITIES AND IS ESSENTIAL TO IMPROVE PROJECT AND PORTFOLIO PERFORMANCE IN DIFFERENT INDUSTRIES. THE MAIN OBJECTIVE OF THIS RESEARCH IS TO ANALYZE AND CHARACTERIZE THE MATURITY LEVEL AND CAPACITY OF THE IT INDUSTRY IN MACAU AND HENGQIN BASED ON THE ASSESSMENT OF THE PMMM. THE RESEARCH ALSO AIMS TO ASSESS AND COMPARE THE MATURITY LEVEL IN THE IT INDUSTRY IN MACAU AND HENGQIN. AN ONLINE SURVEY WAS CONDUCTED AND SENT TO IT PROJECT MANAGERS FROM MACAU AND HENQQIN. A TOTAL OF 34 RESPONSES WERE COLLECTED, DIVIDED INTO 3 DIFFERENT PARTS: PART I - GENERAL INFORMATION, PART II - PROJECT MANAGEMENT AREAS, AND PART III - PERCEPTION. THE RESULTS INDICATE THAT, IN GENERAL, PROJECT MANAGERS STATE THAT THEIR COMPANIES DO NOT FOLLOW PROJECT MANAGEMENT STANDARDS AND BEST PRACTICES, CLASSIFYING AS LOW AND VERY LOW ESSENTIAL PM AREAS SUCH AS PLANNING AND SCHEDULING (68%), SCOPE (61%) AND COMMUNICATIONS (64%). FROM A COMPARISON PERSPECTIVE, PROJECT MANAGERS IN MACAU FOLLOW LESS FORMAL FRAMEWORKS THAN HENGQIN IN MANAGING THE TRIPLE CONSTRAINTS OF THE PROJECT. THE COLLECTED DATA ALSO INDICATE THAT MACAU'S COMMUNICATION MANAGEMENT AND STAKEHOLDER ENGAGEMENT ARE LESS MATURE THAN HENGQIN'S. FURTHERMORE, THE DATA INDICATE THAT MATURITY LEVEL IS NOT NECESSARILY RELATED TO EDUCATION LEVEL, WHICH MEANS NOT HIGHER EDUCATION HAS A HIGHER MATURITY LEVEL. RECOMMENDATIONS ARE PROVIDED FOR THE IT INDUSTRY IN BOTH AREAS, AND SPECIFIC COMMENTS ARE PROVIDED FOR EACH GROUP OR PROFESSIONALS. IN CONCLUSION, THIS WORK ALLOWS A NOVEL CHARACTERIZATION AND A BETTER UNDERSTANDING OF THE PROJECT MANAGEMENT ADOPTION AND MATURITY LEVEL OF THE IT INDUSTRY IN MACAU AND HENGQIN