澳門博彩從業員工作調整措施、壓力應對方法對職場疲勞、情緒健康之影響調查研究

ABSTRACT

THIS RESEARCH EXPLORES THE DYNAMICS OF STRESS AND SOCIAL SUPPORT AMONG PROFESSIONALS IN MACAO'S GAMBLING INDUSTRY DURING THE COVID-19 PANDEMIC. THE ECONOMIC IMPACT OF THE PANDEMIC, COUPLED WITH THE BORDER RESTRICTIONS, HAS SEVERELY AFFECTED MACAO'S GAMING INDUSTRY, LEADING TO A 70% DECREASE IN GAMING REVENUE AND A SIGNIFICANT INCREASE IN UNEMPLOYMENT RATES AMONG RESIDENTS. AS A RESULT, MANY EMPLOYEES HAVE FACED DOWNSIZING OR UNPAID LEAVE, POSING SIGNIFICANT CHALLENGES TO THEIR DAILY LIVES AND RAISING CONCERNS ABOUT MENTAL HEALTH WITHIN THE COMMUNITY. TO GAIN A DEEPER UNDERSTANDING OF THESE CHANGES AND THE EXPERIENCES OF RESIDENTS, THIS RESEARCH UTILIZED PHENOMENOLOGY AS THE METHODOLOGY, EMPLOYING QUALITATIVE INTERVIEWS. DURING THE RECRUITMENT OF INTERVIEWEES, THREE SCALES (PSS, MSPSS, AND DASS21) WERE USED AS SCREENING TOOLS TO ASSESS THE MENTAL STATUS OF PARTICIPANTS, ALLOWING FOR THE IDENTIFICATION OF VARIOUS COMBINATIONS OF MENTAL STATES. THROUGH IN-DEPTH INTERVIEWS, SIGNIFICANT FINDINGS EMERGED. IT WAS OBSERVED THAT INTERVENTIONS AIMED AT ENHANCING SOCIAL SUPPORT HAD A REMARKABLE IMPACT ON REDUCING DAILY LIFE STRESS AMONG THE INTERVIEWEES. THIS INCLUDED INTERVENTIONS FOCUSED ON MARITAL RELATIONSHIPS, DIGITAL COMMUNICATION SUPPORT, AND POSITIVE PERSONAL BELIEFS WITH ENCOURAGEMENT. IN CONCLUSION, BY RECOGNIZING AND PROACTIVELY RESPONDING TO THESE INSIGHTS, THE INDUSTRY CAN CREATE AN ECOSYSTEM WHERE PROFESSIONALS NOT ONLY ACHIEVE PROFESSIONAL EXCELLENCE BUT ALSO MAINTAIN ROBUST MENTAL AND EMOTIONAL WELL-BEING. FUTURE STUDIES SHOULD FOCUS ON DEVELOPING HOLISTIC SUPPORT SYSTEMS WITHIN THE GAMING INDUSTRY