圖書館

ABSTRACT

MANAGEMENT OF PEOPLE” AND “ENHANCEMENT OF THE SYSTEM” ARE THE FOCUSED ASPECTS FOR IMPROVEMENT OF THE BUSINESS OPERATIONS IN THIS THESIS.  A CASE STUDY WAS CARRIED OUT IN THE FACILITY MANAGEMENT DEPARTMENT OF A FIVE-STAR HOTEL. A LIST OF QUESTIONNAIRE WAS DELIVERED TO ABOUT 50% EMPLOYEES OF THE FM DEPARTMENT FOR THE PURPOSE OF IDENTIFYING THE AWARENESS OF THE ORGANIZATIONAL CULTURE. THE RESULT INDICATE THAT THE “WORK PROCESS” AND “ORGANIZATION CLIMATE” ARE THE HIGHER SCORE ELEMENTS THAN THE “LEADERSHIP STYLE” AND “ORGANIZATION VALUE”. THE RESULTS TELL THE MANAGEMENT THAT PEOPLE ARE RELUCTANT TO CHANGE THE PRESENT WORK PROCESS AND THE LEADERSHIP IS NOT EFFECTIVE IN THE ORGANIZATION. THE ABOVE ISSUES REPRESENT THE EMPLOYEES’ BEHAVIOR AND ATTITUDE WHICH CAN AFFECT THE EMPLOYEES’ PERFORMANCE AS WELL AS THE COMPANY’S OPERATIONAL EFFICIENCY. SUITABLE MANAGEMENT TECHNIQUES ARE APPLIED TO ANALYZE THE EMPLOYEES’ NEEDS AND GROUP THE PEOPLE INTO PASSIVE AND ACTIVE ATTITUDE, THEN THE APPROPRIATE MOTIVATION SCHEMES ARE PROPOSED AIMING TO IMPROVE THE OVERALL PERFORMANCE OF DIFFERENT GROUPS OF EMPLOYEES. THE LATEST TECHNOLOGIES SUCH AS THE INTERNET OF THINGS (IOT) AND 5G MOBILE COMMUNICATIONS ARE PROPOSED FOR ENHANCEMENT OF THE CURRENT FM SYSTEMS AIMING FOR THE IMPROVEMENT ON FAST RESPONSE, OPERATIONAL COST SAVING , CARBON NEUTRALIZATION AND COMFORT TO CUSTOMERS. THE PROPOSED SYSTEM ENHANCEMENT ALSO CONSIDERS THE MINIMAL INVESTMENT, SO THE SYSTEM ENHANCEMENT IS MAINLY EXECUTED BY SOFTWARE UPGRADE ON THE CORE SYSTEM AND REPLACEMENT OF THE SMART SENSING DEVICES. THE HARDWARE OF CORE EQUIPMENT CAN BE RE-USED. AI TECHNOLOGY IS THE FUTURE TREND OF OPERATIONAL IMPROVEMENT, IT WILL BE CONSIDERED AS THE NEXT STEP WHEN AI BECOME MATURE AND STANDARDIZED.